General Terms and Conditions as per 5th of April 2007
§ 1 Conclusion of the contract/order processVia our Internet portals you may order the listed items using an Internet form or via telephone respectively. By providing the details as required as part of the order process and by sending this order in you submit binding offer; in this connection the order via telephone or internet have the same legal validity. By ordering you firmly declare to accept these General Terms and Conditions and that you wish to acquire the ordered goods. We will confirm your incoming order with a formal acknowledgement of receipt; this acknowledgement of receipt is not an acceptance of your order. The contract takes effect from receipt of the goods with your approval, at the latest, however, after the expiry of the return period of 14 days.
§ 2 General conditions of delivery and paymentsFor any information regarding the costs for packaging and posting as well as the payment conditions, please, refer to the conditions of delivery and payments of the respective Internet portal. For deliveries abroad we reserve the right to possibly limit the payment options.
§ 3 Cancellation PolicyYou may revoke your contractual declaration within two weeks without providing reasons in written form (e.g. email). The period commences with the receipt of the goods at the earliest. To ensure the period of revocation the timely sending of the revocation or the object suffices.
The revocation shall be addressed to:
Email: email@example.com or
Telephone: 0818000290 or
Address: Delticom AG, Bruehlstraße 11, D-30169 Hanover
§ 4 Legal consequences of revocationsIn the case of an effective revocation the performances received by both parties and if required the uses taken advantage of (e.g. interest) must be returned. Should the received service not be returned entirely or in parts or only in a worsened state you are required to pay damages to us insofar as required. This does not apply to the handing over of objects if the deterioration of the object only results from its inspection - the way in which you may have been able to detect the deterioration in a shop. For the rest you may avoid the obligation to compensation in that you do not use the object as if it was your property and avoid everything that decreases its worth.
Objects, which may not be sent in packages, will be collected from your house. You are liable the costs of the returns if the object delivered corresponds to the ordered item and if the price of the object to be returned does not exceed the amount of 40.- Euros.
-End of the Cancellation Policy-
§ 5 Our 30 day redemption offerWe are looking to satisfy you with all of our deliveries. Therefore you may cancel all of the items you have bought from us within 30 days. This commitment goes beyond the legal conditions, according to which you are only granted a period of revocation of two weeks from the receipt of the goods. Deliveries of goods, which are designed to customers' specifications, are excluded from our voluntary 30 day redemption offer as well as from the revocation right in accordance with § 312b BGB (Civil Code).
The acceptance of returned complete wheels ensues without legal liability on the part of Delticom and exclusively against payment of the contractually agreed all-inclusive handling costs of 120.- Euros.
This includes amongst others all deliveries of complete tyres, which we manufacture for each customer individually.
However, our redemption offer does not include the costs for postage and packaging. This means that we will charge a flat rate for postage and packaging for contracts with consumers, who revoke the order after the expiry of the legal period of revocation (from the 15th to the 30th day). Entrepreneurs principally bear the costs for postage and packaging. For further information, in particular regarding the amount of costs for postage and packaging and regarding our 30-day redemption offer, please, refer to the respective Internet portal. Please, use our transport packaging. Protect the goods against damages. Tyres must be clean when prepared for posting and two tyres must be tied together. In particular, the front and back of complete tyres shall be protected with sufficient cardboard and package tape. We reserve the right to assert claims for compensation if there are any damages due to improper handling or insufficient packaging in the process of the return. The transport companies will only accept items in sufficient packaging.