Frequently Asked Questions
- Can I change the date of delivery?
- Do you deliver to other countries too?
- How do I find out exactly when the goods will be delivered?
- How do you deliver and what happens if I’m not at home?
- Is it possible to have the tyres delivered to another, alternative address?
- What happens if the courier company doesn’t deliver the tyres? Will you send me replacements?
- What happens if there is a delay in delivery?
- Where will the tyres be delivered to?
- Who will deliver the tyres?
Can I change the date of delivery?
As soon as the tyres have left our warehouses and are on their way to you, we unfortunately cannot change the delivery date because the courier company plans their delivery route, date and times independently. If required, please check if it’s possible for a neighbour to accept the goods on your behalf. If there is nobody to accept the goods when the courier company arrives, they will leave a note with a telephone number asking you to call and arrange a new delivery date.
Do you deliver to other countries too?
Yes, we certainly do deliver to other countries. You can find a list of countries we ship to at the bottom of the www.moto-tyres.ie page and you will be linked to the respective webpage. If you are looking to purchase in bulk (10 tyres or more) we can arrange a special discounted delivery price with our shipping company. For more information on this, please send an e-mail to email@example.com.
How do I find out exactly when the goods will be delivered?
As soon as the goods you have ordered have left our warehouse, you will receive an e-mail from us informing you of the estimated date of delivery. We unfortunately cannot give you an exact time frame for delivery, as the courier companies organise their delivery routes and times independently.
How do you deliver and what happens if I’m not at home?
We use the courier companies DPD and GLS for deliveries. If you are not at home, the driver will try to leave the items with a neighbour. If this is not possible, you will be left with a delivery attempt notice with contact details of the courier company so that you can arrange a new delivery date with them directly.
Is it possible to have the tyres delivered to another, alternative address?
We can deliver to any address in the Republic of Ireland, be it to a customer’s home address or to any other alternative address such as a one of our fitting station partners.
What happens if the courier company doesn’t deliver the tyres? Will you send me replacements?
If this is the case, then of course you will receive replacement goods. Please let us know either by e-mail at firstname.lastname@example.org or by calling us free of charge on 00800-33584266 (Mon.–Fri. 7am-9pm). Please remember to have your order number (RD No.) at hand.
What happens if there is a delay in delivery?
If for any reason there is a manufacturer supply shortage for the tyres you ordered, you will be informed about this immediately and at the same time be offered a suitable alternative.
Where will the tyres be delivered to?
During the ordering process you will be asked to choose a delivery address. This allows you to have the items and invoice sent to different addresses. If you cannot or do not want to accept the tyres at your home address you can have them sent to another, separate address (the delivery address). The invoice, however, will always be sent to the billing address of your payment type. You can choose whatever address you like for your delivery address. This could be your local garage, vehicle repair centre or one of our tyre fitting station partners.
Who will deliver the tyres?
Our shipments are delivered by Deutsche Paketdienst (DPD) or General Logistics Systems (GLS).